Cedar Rapids Civil Rights Commission

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Cedar Rapids 

Civil Rights Commission
50 2nd Avenue Bridge, 7th Floor 
Cedar Rapids, IA 52401
Phone: 319-286-5036 
Fax: 319-343-1109
civilrights@cedar-rapids.org

Civil Rights Commission Performance Standards

Performance Measures


The Commission has performance standards for the investigation of discrimination cases in our community, customer service provided by the Commission, and education and outreach activities conducted in the community. These standards were created keeping our mission, vision and purpose in mind, with the ultimate goal of improving the agency's overall performance.

Investigation Performance Standards:
  1. 85% of all non-housing investigations closed within 300 days from the date the official charge is signed for all cases received on or after July 1, 2015.
  2. 50% of all housing investigations closed within 100 days from date of filing, effective immediately.
Customer Service Standards:
  1. Average Overall Experience rating of 2.5 for intakes, investigations and outreach and education.
Education and Outreach Standards:
  1. 50% of customers rating presentations and events as satisfactory or better.
  2. 15% of increased knowledge in customers after training.
Performance Standards Reports

 

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