My CR
Submit a Comment, Concern, or Question
The City of Cedar Rapids provides My CR, an application for residents and visitors to report non-emergency issues to the City, such as potholes, street lights, and overgrown grass.
IMPORTANT: If you submit a request without creating an account, please remember to include your CONTACT INFORMATION so we can respond to your inquiries. If you do not leave your contact information, we will not be able to provide you with information or ask clarifying questions. It is recommended that My CR users create an account and sign in when submitting a request.
Note: If you experience issues with My CR when submitting a request, please try to clear your browser history, cookies, and cache.
Introducing My CR
Using My CR
Need additional instructions? Read our how-to guide to learn more about submitting concerns through My CR.
Using the map feature when logging a request
To utilize the auto-locate feature, click on the address box in the top right side of the map and select “Use current location”, then select the closest parcel to the issue you are reporting.
Requests for Immediate Needs
Some issues may require immediate attention. Rather than reporting these issues through My CR, we urge you to report your concern to the appropriate department/division promptly.
ATTENTION: Call 9-1-1 if you are experiencing an emergency and need immediate Police or Fire response.
| Concern | Department | Phone Number |
| Barking Dog | Police non-emergency | 319-286-5491 |
| Crime in progress | Police Dispatch | 9-1-1 |
| Illegal burning |
Police non-emergency | 319-286-5491 |
| Illegal dumping into the storm drain |
Sewer Maintenance |
319-286-5815 |
| Rental Housing Issue - To make a complaint about interior conditions, you should be a tenant in the rental unit where the violation exists. In all cases, please notify your landlord of your complaint in writing (retain a copy of the letter) and allow them 14 calendar days to respond before you notify the Housing Inspection Division. Situations involving the loss of a utility should be corrected within 24 hours following notification. The City will not normally respond to your complaint unless you have previously contacted the landlord. Additionally, the list of violations must be specific, such as holes in bedroom walls, missing door locks, or leaking pipes in a certain room. If the landlord does not correct the problem(s), then provide the Housing Inspection Division with a copy of the letter that was sent to the landlord. | Rental Housing | 319-286-5197 |
| Sewer backup |
Sewer Maintenance | 319-286-5815 |
| Stop sign down or missing |
Police non-emergency | 319-286-5491 |
| Traffic signal that is dark/not lit up |
Police non-emergency |
319-286-5491
|
| Vehicle Blocking Sidewalk |
Police non-emergency |
319-286-5491 |
| Water main break or other water-related emergencies including water outages, broken meters or pipes, etc. |
Water Division |
319-286-5900 |
| Water running/bubbling/pooling |
Water Division |
319-286-5900 |
|
Water-related items:
|
Water Division | 319-286-5900 |
Citizen Requests Map
Keep tabs on requests in your area and across the City of Cedar Rapids. The map updates daily at 4 p.m.
The City of Cedar Rapids provides this service as a public service and for informational purposes only. Use of this service is at your own risk and do so with acceptance of the City’s disclaimer. The City is not liable or responsible for any harm or damage resulting from loss of use, data, or profits, whether in an action of contract, negligence, or other tortious action, arising out of or in connection with the use or performance of information available from this service. The City does not make any warranties or representations, express and implied, including, but not limited to, any warranties of accuracy, reliability, timeliness, completeness, title, merchantability, non-infringement, fitness for a particular purpose, or any other warrant, condition, guarantee, or representation. The City is not liable for any errors or omissions contained in the content of this service. The information, documents, and related graphics published on this server could include technical inaccuracies or typographical errors. Changes are periodically made to the information connected with this service and such changes may be made without notice.
Services Not Provided by the City
Sometimes it is hard to know whether the City provides a specific service. Below are some services the City does NOT provide, along with information on who to contact instead.
| Service | Agency | Contact Information |
| Birth or death certificates | Linn County Recorder - Vital Records |
319-892-5445 recorder@linncounty.org |
| Drivers' licenses | Iowa DOT (Cedar Rapids location) | 319-377-6461 |
| Flags in my yard | Iowa One Call |
800-292-8989 |
| Marriage license | Linn County Recorder - Vital Records |
319-892-5445 recorder@linncounty.org |
| Motor vehicle registration | Linn County Treasurer - Motor Vehicle |
319-892-5500 treasurer@linncounty.org |
| Orangeburg | Contact a certified plumber if you would like to identify if you have Orangeburg pipe. | |
| Private sewer line repair/location | Contact a certified plumber if your private sewer line needs repair or if you would like to locate a private sewer line | |
Extended remediation
Some submitted concerns may require an extended remediation period. Learn more about these concern types below.
Concern Category
The City provides a specific level of service for alleyways due to their low traffic volumes with service primarily to adjacent property owners and for solid waste pick-up. It is our goal to provide an alleyway surface that supports safe, low speed access. Routine maintenance on alleyways occurs typically twice a year; in the spring and late fall.
Streets Maintenance
319-286-5826
street@cedar-rapids.org
Street Maintenance crews conduct pothole patching throughout all quadrants of the city. Nuisance potholes will be addressed as crews conduct their normal routes.
Streets Maintenance
319-286-5826
street@cedar-rapids.org
Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. When the Building Services Department receives a submitted housing concern, they will schedule an inspection. If the issue has not been remediated upon inspection, they will begin an interactive process with the property owner to remediate the issue. In some instances where compliance cannot be achieved, the concern will be escalated to a court case that can extend the timeline, sometimes for a considerable amount of time, for the issue to be remediated.
Building Services
319-286-5197
BSD-Enforcement@cedar-rapids.org
During the weeks leaves are collected in your quadrant, all leaves must be raked to the collection area by either 7 a.m. Mondays or 7 a.m. Wednesdays. If leaves are put out late, we cannot guarantee collection. Please visit the City of Cedar Rapids website to view the Loose Leaf Collection schedule.
Additional leaf collection options include YARDY carts and leaf bags. Customers can use their YARDY carts for the collection of leaves and other organic materials. YARDY carts are collected on a weekly basis throughout the year. During fall and spring leaf vacuum collection periods, paper leaf bags can be used for any leaves that do not fit in your YARDY cart. Leaf bags will ONLY be picked up if they are placed at the curb with a filled YARDY cart. Each leaf bag must weigh less than 40 pounds.
Solid Waste & Recycling
319-286-5897
Solid-Waste-Recycling@cedar-rapids.org
Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. The property owner will sent courtesy letter allowing 7 days to remediate. If the issue is not remediated at the end of this time period, a City contractor will schedule a time to remediate.
Solid Waste & Recycling
319-286-5897
Solid-Waste-Recycling@cedar-rapids.org
Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. Property owners are allowed 24 hours to clear snow/ice from their sidewalks. If the issue is not remediated at the end of this time period, City staff will remediate and bill the property owner.
Solid Waste & Recycling
319-286-5897
Solid-Waste-Recycling@cedar-rapids.org
After a snowfall, it may take up to 12 hours for crews to reach every street in the city. The following is how the City prioritizes snow removal efforts:
- Main arterial streets: Highest traffic volumes and posted Emergency Snow Routes.
- Collector streets: Connect major sections of the city.
- Residential streets: Neighborhoods and side streets
Please note: During heavy or slow-moving storms, crews may need to make multiple passes on the same route before they can move on to the next area of prioritization.
Streets Maintenance
319-286-5826
street@cedar-rapids.org
Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. An inspection date is set by City staff (typically the day after regular collection). If the issue is not remediated by the time it is inspected, the property owner is sent a courtesy notice allowing 7 days to remediate. If the issue is not remediated at the end of this time period, a Notice to Appear at Hearing letter is sent to the property owner. Hearing dates are set based on availability of the “Hearing Officer.” The purpose of the hearing is to authorize the clean up on private property. This entire process may take 45-60 days (additional time may be added depending on the size of the clean-up).
Solid Waste & Recycling
319-286-5897
Solid-Waste-Recycling@cedar-rapids.org
Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. An inspection date is set by City staff (typically the day after regular collection). If the issue is not remediated by the time it is inspected, the property owner is sent a courtesy notice allowing 7 days to remediate. If the issue is not remediated at the end of this time period, City staff will schedule to remediate. This entire process may take up to 14 days.
Solid Waste & Recycling
319-286-5897
Solid-Waste-Recycling@cedar-rapids.org
Requests should be for public right-of-way trees only. These trees are located between the sidewalk and street on most properties. Additional trees on private property are not the responsibility of the City of Cedar Rapids. To learn more, visit the Forestry page.
Timelines to resolve requests vary based on the urgency and priority of the issue. The City is recovering from the August 10 derecho and is prioritizing hazardous tree trimming and removal over routine, non-urgent tree work at this time.
Forestry
319-286-5747
forestry@cedar-rapids.org
Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. When the Building Services Department receives a submitted concern regarding a vehicle/boat/RV/trailer in a yard, they will schedule an inspection. If the issue has not been remediated upon inspection, they will begin an interactive process with the property owner to remediate the issue. In some instances where compliance cannot be achieved, the concern will be escalated to a court case that can extend the timeline, sometimes for a considerable amount of time, for the issue to be remediated.
Building Services
319-286-5831
BSD-Enforcement@cedar-rapids.org
Timelines to resolve requests may vary due to various processes the City must follow to allow the property owner time to remediate the issue. Once the street storage issue has been reported, a Police Officer will document the location of the vehicle. Vehicles are allowed to remain parked without moving for 48 hours to be considered in violation of city code (Chapter 61.102). The Police Officer will re-check the vehicle to determine if it has been moved 48 hours after documenting the vehicle. If the vehicle has not moved, the Police Officer will issue a citation or tow the vehicle.
Police non-emergency
319-286-5491
PoliceQuestions311@cedar-rapids.org
ATTENTION: If you are reporting a water outage please call the Customer Service line immediately (319) 286-5900.
If you need to start a service, stop a service, reconnect, or want to make payment arrangements please call the Customer Service line directly at (319) 286-5900 to make these arrangements.
Water Division
319-286-5900
