Resident services — around the clock.
Serving our customers is at the center of what we do. We want to make it easy for you to access our services and participate in City programs. Find opportunities to connect with us and meet your needs — no matter the time of day — under the links below.
Resident Self-Service Portal
Report a concern, view a map of submitted concerns, or submit an inquiry through our online customer service portal.
Use the City's custom-designed smartphone app to access City news and updates, events, department and contact information, coupons and so much more!
Get in Touch
Consult our directory to call or email a City Department representative.
Pay Your Bill
General billing, traffic enforcement, municipal utilities bill payments and more.
New in town? The My Neighborhood mapping tool can pinpoint libraries, parks, pools and more in your neighborhood. It's also a convenient way to look up your garbage collection day and police or council district.
Frequently Asked Questions (FAQ)
You've got questions. We've got answers! Consult our citywide FAQ to find answers to common resident questions.
Search our Website
We work hard to keep our website updated with the information you need. Type a keyword into the box below to search our site. A search box is also conveniently located at the top of every page.
Customer Service Survey
The City of Cedar Rapids is dedicated to providing our customers with exceptional service and are always looking for ways to improve. Please take a brief survey to tell us about your experience. We want to ensure we are providing effective service and making improvements in ways that are meaningful to you.
Customer Service Kudos
If you receive or witness exceptional service, we love to hear about it. Let us know by filling out the Customer Service Kudos form.