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Contact Information

Customer Service
Water Administration Building, 
Open by Appointment Only. Call the number below to make an appointment.
1111 Shaver Rd. NE
Cedar Rapids, IA 52402

Phone: 319-286-5900

24-hour Water Emergency Service:

Water Leaks After Hours:

Solid Waste & Recycling:

Sewer Maintenance:

Sewer Emergencies After Hours:

Stormwater Management:

Sanitary Sewer
(Waste Water Treatment):

Department Contacts

Welcome to Utilities

The Cedar Rapids Utilities Department provides local residents and industry with the essential services that keep our community and our environment healthy.

Keep up-to-date with your Utilities Department. Find monthly reports and data from division managers.

Utility Bills
Your Municipal Utility Bill covers drinking water; sanitary and storm sewer; wastewater treatment; and garbage, recycling, and yard waste collection and disposal. Learn about payment options, how to understand and lower your bill, and information for landlords.

Provides everyone with clean and abundant drinking water supply

Water Pollution Control
Treats wastewater to keep our environment clean.

Garbage & Recycling
Provides residents with garbage, recycling, and yard waste collection

Takes stormwater and wastewater away from your home

Protecting Our Environment
Our efforts to safeguard the public health extend beyond our water treatment and pollution control facilities. We prioritize watershed and environmental protection efforts to prevent contamination of our waterways, ensure sustainable water resources, and maintain healthy ecosystems for future generations.

Lead Service Line Information
The City of Cedar Rapids is committed to the public safety of our residents and to providing clean, safe, great-tasting drinking water now and into the future. We take our mission seriously – our drinking water is highly monitored and tested, day and night throughout the year, to verify quality. One thing we regularly test for is the presence of lead in drinking water.

Looking to Start or Stop Service?

We have two options below for our Residential Customers: online or by phone.

Prefer to speak with a representative to start or stop service? You may call our Customer Service team at 319-286-5900 to set up a Cedar Rapids Utility Billing Account. Our representatives are available Monday through Friday from 7:30 a.m. – 4:30 p.m. and can discuss any possible requirements needed to start or stop service. To start an account for a business, please call our Customer Service team at the number above. 

Quick Links:

  • Annual Water Quality Report
    Each May, the Cedar Rapids Water Division releases an annual water quality report. The report is distributed to all water users and provides information about the water treatment process and the quality of your drinking water.

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