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Contact Information
Customer Service
Water Administration Building, 
Open by Appointment Only. Call the number below to make an appointment.
1111 Shaver Rd. NE
Cedar Rapids, IA 52402

Phone: 319-286-5900
Monday - Wednesday 7:30 a.m. to 4:30 p.m.
Thursday 7:30 a.m. to 3:30 p.m.
Friday 7:30 a.m. to 4:30 p.m.

24-hour Water Emergency Service:

Water Emergency Service After Hours:

Clean. Reliable. Great-tasting. 24/7.

Best Tasting Water in Iowa: 2010, 2012, and 2022

The Cedar Rapids Water division works around the clock to provide Iowa's best-tasting drinking water and high-quality service to our customers.

Your Municipal Utility Bill

Make a One-time Payment
Access Customer Portal
Register Customer Portal Account
Learn about AutoPay

Please note: online payments are now powered by Paymentus. Payments are posted to your account in 1–2 business days. If you need to make a time-sensitive payment, see payment options.

See also:

Looking to Start or Stop Service?

We have two options below for our Residential Customers: online or by phone.

Prefer to speak with a representative to start or stop service? You may call our Customer Service team at 319-286-5900 to set up a Cedar Rapids Utility Billing Account. Our representatives are available Monday through Wednesday from 7:30 - 4:30 p.m., Thursday from 7:30 a.m. - 3:30 p.m., and Friday from 7:30 a.m. – 4:30 p.m. and can discuss any possible requirements needed to start or stop service. To start an account for a business, please call our Customer Service team at the number above. 


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Exclamation point in circle - notice iconNOTICE


The City of Cedar Rapids has partnered with Ferguson Waterworks to schedule replacements and upgrade water meters in residential customers' homes. This work will focus on replacing aging water meters and updating meter-reading equipment. Meter replacement crews will also capture details needed for our service-line inventory, which will be used to identify lead service lines that will need to be replaced over the next several decades. Ferguson Waterworks will be contacting customers to set up appointments to enter homes and make the replacements. Contractors will follow CDC guidelines to keep customers and staff safe during the COVID-19 pandemic.

If you received a letter from Ferguson Waterworks, please schedule an appointment at your earliest convenience. You may call 1-844-660-0369 or visit www.fergusonscheduling.com.

Exclamation point in circle - notice iconNOTICE


The City of Cedar Rapids has partnered with Municipal Collections of America (MCOA) to collect payment on past-due billings. Account holders with uncollected debt may have received a notice letter from MCOA providing payment options. If you have any questions, please work with MCOA by calling 1-877-751-7115 on Monday–Friday, 9 AM–5:30 PM.

Be In-the-Know on H2O!

Protect Your Pipes
Take preventative measures to protect your pipes from freezing.

Backflow Prevention
Preventing backflow is an important part of protecting water quality.

Our Treatment Process
Water is thoroughly treated before it reaches your home.

Water Engineering
Engineers work with contractors to install and update our water infrastructure.

Water Quality
We work around the clock to bring you the Best Tasting Water in Iowa every day.

Outages/Main Breaks
What should you do if you see water bubbling in the street?

In the Home
What to do if you have low water pressure and how to check for leaks. 

Answers to your questions about your drinking water and other city services.

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